Privacy and Personal Data
What data do we collect
We collect your name, address, contact details, email address, place of residence, payment information and username. Identity checks may require a scanned passport or another identity document. We also receive technical and usage information such as your browser, IP address, referring page, activity and general demographic or usage data supplied by platform providers and partners.
You are responsible for keeping the information you give us accurate, complete and current.
Why do we use it
We process data to verify your identity, maintain your account and records, provide services, communicate with you, answer questions and process payments and winnings. It also helps us understand usage, improve performance and user experience, correct errors, conduct surveys, resolve disputes, charge applicable fees, prevent prohibited or illegal activity and enforce our terms.
With your consent, we may use your details for marketing by phone, text message, email or Telegram. You can say no when you register, and a short message to [email protected] withdraws your consent later. Some bonus options may then become unavailable.
Who may receive your data
We may share relevant data with payment providers, affiliated companies, business partners and contracted third-party processors for the purposes described above, regardless of where they are located. Governmental, regulatory or executive authorities may receive data where disclosure is required or permitted by law.
How long do we keep it
We normally retain personal data throughout our relationship and for the next three years to resolve possible disputes, unless grounds for deletion apply. When an account is blocked, identifying data is deleted. Anonymised technical identifiers used to prevent duplicate registrations and records required for legal, accounting or anti-money-laundering purposes may be retained for the applicable period.
We use 128-bit SSL encryption and organisational controls to protect stored and transmitted data. No security method can promise total protection.
What can you ask us to do
You may ask whether we hold your data, access it, learn the purposes and categories of processing, request the retention period or its criteria, and ask who received your data. You may receive data you supplied in a structured, commonly used, machine-readable format and transfer it to another controller. You may also request correction, deletion or a restriction on processing where the stated conditions apply, object to processing, and complain to a competent data protection supervisory authority.
Send a rights request to [email protected]. We may need proof of identity. We may restrict or refuse a request that is manifestly unfounded or excessive, affects the rights of others or trade secrets, or is restricted by law.